Upgrading the Search experience across Jostle

tldr – what's the project about?

Jostle Search allows users to find anything on their platform quickly and efficiently, all based on the information they have access to. This project was a complete refactor of our Search experience with upgraded technology.

role + timeline:

My role was creating the platform strategy for our next version of search – ensuring scalability and addressing previous customer pain points. I helped to deliver the initial concept to the full customer release, working with dev and product teams.

We shipped these changes in 2024/2025.

success metrics:

Increasing search coverage to 100% of the platform

We delivered search for the entire platform, and adding 11 additional item types to search

Delivering a top feature request

Was able to achieve addressing over 10+ roadmap items with the delievery of the updated Search experience

In short, I led the design for our updated Search experience. This project focused on helping customers understand search results better – with better context, metadata matching, improved relevance, expanded coverage, and enhanced performance.

Learn more by reading Jostle's support centre documentation on Search